At LiveOTP (https://liveotp.com), your privacy matters. This Privacy Policy explains what information we collect, how we use it, and the rights you have. By using our services, you agree to the practices described here.
We collect the following types of information when you register and use our services:
| Type | Examples | Purpose |
|---|---|---|
| Account Info | Email, username, password (hashed) | Authentication & account management |
| Transaction Data | Top-up amounts, purchases, timestamps | Service delivery & billing |
| Usage Data | Numbers bought, services used, API calls | Service operation |
| Device Info | IP address, browser type, OS | Security & fraud prevention |
| Communications | Support messages, feedback | Customer support |
We use collected information to:
- checkProvide, operate, and improve our SMS verification services.
- checkProcess transactions and maintain your account balance.
- checkDetect, prevent, and address fraud, abuse, and security issues.
- checkSend important account notifications and service updates.
- checkRespond to support requests and inquiries.
- checkComply with legal obligations and enforce our Terms of Service.
We do not sell or rent your personal information. We may share data only in these limited circumstances:
- checkService Providers: Trusted partners (payment processors, hosting) under strict confidentiality agreements.
- checkLegal Compliance: When required by law, court order, or government authority.
- checkBusiness Transfers: In the event of a merger or acquisition, subject to the same privacy protections.
- checkSafety: To protect the rights, property, or safety of LiveOTP, our users, or the public.
We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, or destruction.
Password Hashing
All passwords are stored using strong one-way cryptographic hashing — never in plain text.
HTTPS Encryption
All data transmission between your browser and our servers is encrypted via HTTPS/TLS.
Regular Audits
We regularly review our data collection, storage, and processing practices for vulnerabilities.
Session Security
Login sessions use secure, httpOnly tokens with expiry to protect against session hijacking.
No transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
We use cookies and session tokens to maintain your login state and improve your experience:
- checkSession Cookies: Keep you logged in during your browser session.
- checkRemember Me: Optional persistent login across browser sessions.
- checkPreference Cookies: Store UI preferences such as light/dark mode.
You can disable cookies in your browser settings, though this may limit some functionality.
You have the following rights over your personal data:
- checkAccess: Request a copy of the data we hold about you.
- checkCorrection: Request correction of inaccurate or incomplete data.
- checkDeletion: Request deletion of your account and associated data.
- checkPortability: Request your data in a structured, machine-readable format.
To exercise any of these rights, contact our support team via the link below.
We retain your personal data for as long as your account is active or as needed to provide services. Transaction records are kept for accounting and legal compliance.
When you delete your account, we remove your personal data within a reasonable timeframe, except where retention is required by law.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
If you believe a minor has provided us with personal information, contact us immediately and we will remove that information promptly.
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our site with a revised date.
Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
Privacy questions or data requests?
Contact us to exercise your rights or ask about this policy.